Cancellation & Refund Policy

1. Overview & Transparency Commitment

At Truepath Tour and Travels, we are committed to complete transparency regarding booking cancellations, rescheduling, and monetary refunds. This Cancellation and Refund Policy applies to all tour packages, private cab bookings, and accommodations across Jammu & Kashmir and Leh-Ladakh booked directly through our platform or official sales desks.

2. Cancellation Tiers & Refund Scale

If you need to cancel a confirmed trip, the refund amount is calculated based on the date of receipt of formal written cancellation (via email or registered WhatsApp) relative to the scheduled trip start date:

3. Mode of Refund & Processing Timelines (RBI Compliance)

In compliance with Reserve Bank of India (RBI) payment and settlement directives:

• Initiation Timeline: All eligible refund requests are formally audited and approved within 2 business days of cancellation receipt.
• Credit Timeline: Refunds are disbursed directly back to the original source of payment (Bank Account, UPI, NetBanking, or Card) within 5 to 7 banking days.
• Cash Transactions: In accordance with Indian tax laws (Income Tax Act, 1961), cash refunds are strictly prohibited. All settlements are executed through verified banking channels.

4. Severe Weather, Road Closures & Force Majeure Rescheduling

High-altitude Himalayan travel can occasionally encounter weather disruptions, heavy snowfall, landslides, or airline flight cancellations. In such events, Truepath prioritizes customer convenience:

5. Non-Refundable Third-Party Components

Certain external components are governed strictly by third-party statutory operators and cannot be refunded under any circumstances:

• Gulmarg Gondola tickets (Phase 1 and Phase 2) issued non-refundably by the J&K Cable Car Corporation.
• Inner Line Permits (ILP) and wildlife conservation fees once processed with the District Administration in Leh.
• Flight tickets booked directly by travelers.