Cancellation & Refund Policy
Last updated: April 2026 · TruePath Tour and Travel
1. Overview
At TruePath Tour and Travel, we understand that plans can change. This Cancellation & Refund Policy outlines the terms under which cancellations, rescheduling, and refunds are handled for all Kashmir tour packages. By making a booking with us, you agree to abide by these terms.
2. Booking Confirmation
A booking is considered confirmed only upon our explicit written confirmation (via email or WhatsApp) and receipt of the advance payment as communicated by our team. Mere submission of the booking inquiry form does not constitute a confirmed booking.
3. Cancellation Policy
The following cancellation charges apply based on the notice period before the trip start date:
| Notice Period | Cancellation Charge |
|---|---|
| 30 days or more before departure | 10% of total package cost |
| 15 – 29 days before departure | 25% of total package cost |
| 7 – 14 days before departure | 50% of total package cost |
| Less than 7 days before departure | 75% of total package cost |
| No-show or same-day cancellation | 100% — Non-refundable |
4. Rescheduling Policy
We understand that circumstances can force a change of plans. You may request to reschedule your trip under the following conditions:
- Rescheduling requests must be made at least 15 days before the original departure date.
- Rescheduling is subject to availability and may incur a rescheduling fee of up to 10% of the package cost.
- A maximum of one rescheduling is permitted per booking at this rate. Subsequent changes will attract standard cancellation charges.
- Any difference in cost due to seasonal pricing or availability will be borne by the customer.
5. Refund Process
Once a cancellation is confirmed by our team:
- Eligible refunds will be processed within 7–14 business days to the original payment method.
- Refunds are processed after deducting applicable cancellation charges and any non-refundable third-party costs (e.g., advance hotel bookings, permits).
- Bank transfer charges or transaction fees, if any, will be deducted from the refund amount.
6. Force Majeure & Special Circumstances
In the event of extraordinary circumstances beyond our control — including but not limited to natural disasters, extreme weather conditions, government-imposed travel restrictions, civil unrest, or public health emergencies — TruePath Tour and Travel reserves the right to:
- Postpone the trip and offer a reschedule at no additional charge.
- Offer a credit voucher equivalent to 100% of the booking value, valid for 12 months.
- Process a partial refund after deducting non-recoverable costs already incurred.
Full cash refunds are not guaranteed in force majeure situations, though we will always act in good faith to find the best resolution for our customers.
7. Activities Booked Separately
Entry fees, Gondola / Cable Car rides, horse riding, houseboat stays, Shikara rides, and any other activities not included in the package are organised through independent local operators. Cancellation and refund terms for such activities are governed by the respective operator's policies and are not covered by this policy. TruePath Tour and Travel bears no liability for these separately booked activities.
8. How to Cancel or Reschedule
To request a cancellation or rescheduling, please contact us using any of the following methods:
📩 Email: truepathtourandtravel@gmail.com
📱 WhatsApp: +91 91035 93035
📞 Call: +91 99061 61723
Please have your booking reference number ready. All cancellations and rescheduling requests must be made in writing (email or WhatsApp message) to be considered valid.
9. Changes to This Policy
TruePath Tour and Travel reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be effective immediately upon posting to our website. The policy in effect at the time of your booking confirmation shall govern your booking.